[Resolved]  Flipkart — Delayed laptop delivery

On October 6th, 2021, I ordered a laptop from Flipkart. It was scheduled to ship from the seller on October 10th, 2021, and be delivered to me by October 16th, 2021. The product arrived in my state on October 13th, went to the next hub on October 14th, and then to another hub on October 17th.

By now, the product was delayed from the original delivery date of October 16th to October 18th. However, there has been no movement of the product since October 17th.

I have been on too many calls with Flipkart customer service since the last many days. The experience has been absolutely horrible. They have been incredibly unhelpful, have disconnected my call when I have asked them to connect me with a senior employee, and have given very vague explanations about why such a delay is happening.

Once the October 18th date also lapsed, they updated that the issue will be resolved by October 22nd. Then they arbitrarily changed that date to October 23rd. I was assured by the customer service executives I called that my issue will be resolved "for sure" by the 23rd, I only needed to wait. But at 12 AM today, this date got changed again, to October 25th.

On the order updates on the Flipkart app, they have stated that they will try to resolve the issue within the next 3 days. This message has been present since the October 18th date was lapsed. I thought this would mean that they will resolve the issue by October 21st. But with every passing day, they are expanding the deadline by one day as well. It's like a never-ending loop.

It is not everyday when I decide to buy a product of such high value. There's a lot of planning and saving involved. I have been suffering from anxiety ever since this issue has come up, and I cannot bear this any longer. This is an extremely anti-consumer approach from Flipkart and I'm thoroughly disappointed in their practices.

Please help. Thank you so much.