[Resolved] Flipkart — delivered a wrong product instead of hair oil delivered a 10 rs maggi packet

Sunnyshine

Address:	Flipkart internet private limited, vaishnavi summit, ground floor , 7th main , 80 feet road , 3rd block , koramangala, 560043
Website:	Www.flipkart.com

I have ordered a beard hair oil from flipkart and i have got delivery on 14/feb friday when i open the box it was 10rs maggi packet now the flipkart company are refusing to replace the order and they are saying that we have forwarded the case to concern team we will check and get back to you, still there is no resolution, tis is breach of trust and e-kart is not accepting for replacement they said that what ever u ordered, it should be same item then only we will replace the order but here when i opened the box i found maggi then how can i return the same product (Beard oil). There is no logic to ask for return the same product, please take necessary action in this regard...

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Feb 18, 2020

Complaint marked as Resolved

I have received a call from escalation team from flipkart and got the refund

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Alcamy Argan Rich Beard Growth Hair Oil with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 18 Feb 20 and will be reflecting in your account by today. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the reference number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.