[Resolved]  Flipkart — delivered damaged product

Address:	Hyderabad, Andhra Pradesh, 500036
Website:	www.flipkart.com

Dear Sir,

I have ordered for a Aqua Grand water filter for my mother,

Customer name: Vivekanand Balusa
order number OD[protected]
Product: Aqua Grand Water Filter

which was delivered and when they sent technician to fix it he found that its damaged product.

We have paid installation charges to technician even though he didn't fixed it and we have requested for replacement (as the policy is for replacement within 10 days) or refund the money. But after several calls and mails, they are not processing either refund or replacement.

Now they say replacement times is over we can do only repair, even for that we have agreed but the repair centre personnel are not doing the repairs.

My mother is old and she can't talk other than telugu, and as NRI staying in Dubai, except sending mails and making calls.

Please help me to resolve this issue as early as possible

Thanks and best regards
Vivekanand Balusa
Delivery Address
Padmavathi
H No:16-8-933/A/1, New Malakpet, Hyderabad Malakpet, Hyderabad - 500036, Telangana
Phone[protected]