[Resolved]  Flipkart — delivered defective product, delay response

Address:	Mumbai City, Maharashtra, 400093
Website:	www.flipkart.com

Order id : od[protected] item)
Order date : sat, nov 4th '17 6:04 pm

I ordered a woodmen car stereo product from flipkart for rs. 5, 099/- on 04/11/2017, the product was delivered on 10/11/2017, as i opened and checked, i find out that the product is defective.

So, on 11/11/2017 i raised a return/ refund request to flipkart from my account, and got a message to that return pick up of your product will be on 15/11/2017, but one came, no calls, no message from flipkart.

Further, once again i called the customer care number and asked for the issue and reply, they replied that because of some technical issue, we couldnt pick up ur return request. Further, he added you will receive a technical call from our person within 3 days, he will ask and try to find out what is the problem in the product.

Three days past, on 4th day i again called and asked reason for no response, they said we have called on 3rd day, but you didnt received the call, so the request is now cancelled.

Again, i requested to pick up the item as soon as possible, and request to refund my money, so again they did the same thing, giving a date of 3 three days, saying "you will receive a technical call from us to find out, whats is exact problem".

Again on 24/11/2017, again i called and there was no call from their technical dept as they promised, but again they said your request is shown in our system as cancelled, we cant do anything, the time limit of return is over.

This got very angry and felt very disappointed from this reponses, so i scold the representative and said him that i know how to deal with this kind of situation. If this i am getting in reply, then i will take further action against flipkart.

My point is, why should i be a part of your investigation, your company has a policy of return and refund, so i should get it. You and your company flipkart do your investigation afterwards and within your internal company map of delivering a defective product.

I am also having their all call recordings saved in my phone.

This went very irritating and time consumable thing for me, my worst experience.

I want a pickup request of this product and refund of rs.5, 099/-