[Resolved] Flipkart — delivered fake product and not giving refund

Deepa Hindocha

from Hyderabad, Telangana

Address:

500018

I have ordered safa kalonji oil from flipkart. When started sonsuming it, i ran in to health problems and suffered a lot. When i complained about this to flipkart people they had refused to refund the amount saying i have already opened it. Without opening it how can i know if it's a fake one or original. I have been cheated by these people. I request for my amount to be returned. Why should i pay for a fake product? My order details are od[protected]

Thank you!

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Sep 10, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Aug 09, 2017

Flipkart Customer Care's response We have interacted with the customer, apologized for the issue, customer stating that she got only refund for one product, though two quantities have been picked up, Apologized created return for the other quantity. Customer stated she have used the other quantity little, and she had health issues since the product is fake. Apologized and created return for that as an exception. Informed the TAT for all the returns. Customer stated she do not have the box of it. Informed we will try to pick the product by contacting the logistics. Customer agreed and had no further issues, seller feedback taken and closing the case.