Flipkart — Delivery boy has canceled pickup of 6 products without even calling

The ekart delivery boy has cancelled my pickup of 6 products saying that we will reschedule for tomorrow because he cannot come today to which I have agreed and later I got a message that your pickup has been cancelled and now I’m unable to raise a new return because flipkart has blocked my account because I have few returns in the past which is weird because people use online shopping liberally because of the return policy. I have purchased expensive laptops and phones from the same account. Now I have been following up on this multiple times via Twitter and customer care but there is just no response or resolution . Requesting consumer court to take serious actions against the e-commerce sites who take advantage of prepaid orders