[Resolved] Flipkart — Delivery delay of more than a month!

Subadra

Website:

Flipkart.com

The order that was placed on June 10, 2020 was a purchase of Allie Wood engineered study table. It is now July 21st and I’ve just received a message that it will be delivered “probably “ by 26th July.

First of I must say that the response overall has been just terrible. Countless phone calls have done absolutely NOTHING! The flipkart custom service agents cannot do anything to contact this seller and check into the status! There is also no option to cancel the order anywhere on the order page. Allie Wood seems to be nothing but a big fraud company and flipkart in association with the likes of people like this, seems to be deteriorating in customer experience and satisfaction. I want a cancellation and a refund asap for this product if you’re reading this flipkart!

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Aug 7, 2020

Complaint marked as Resolved

After several follow ups and complaints they finally refunded the amount. Although this might have taken longer if not for the legal notice I sent them

Flipkart customer support has been notified about the posted complaint.

Jul 22, 2020

Updated by Subadra What the hell?? Apparently now my order has been delivered on 5th May, 2020 according to the order tracking page !??
Flipkart has figured out the complex nature of time travel !...Considering I place the order only on June 10, 2020.

Verified Support

Jul 24, 2020

Flipkart Customer Care's response Hi, Thanks for writing in. We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has scheduled the shipment of "Allie Wood Engineered Wood Study Table'' and will be delivered to you on or before "26th Jul 20''. Have a nice day!

Jul 24, 2020

Updated by Subadra How do you explain the information I see on my order page? I have attached a photo just in case you don’t understand

Jul 27, 2020

Updated by Subadra 26th has come and gone. I have not received a call or even a message about the status of this order. My order page continues to show that it’s been delivered one month prior to the date of order. This is ridiculous!! I’ve waited long enough for you’ll to do something about about this. I’ll be placing a complaint with the consumer court next.

Jul 29, 2020

Updated by Subadra I don’t want this product anymore!! Please initiate a refund ASAP!!

Verified Support

Aug 08, 2020

Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Allie Wood Engineered Wood Study Table' has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 04 Aug 20 with the reference P2008040000416097481922 and it will be reflecting in your Phone account by 13 Aug 20.