Flipkart — Delivery of Product

Address:

Ahmedabad, Gujarat

I ordered a product from Flipkart OD[protected] on Sat, May 09, 2015. I got a message on 12.05.2015 that the product could not be delivered since I was not available at home. Hence e-kart logistics person came to my place and went back without contacting me on that number which is given to flipkart. Next day I raised a complaint to flipkart and asked them to give me a call when the courier person comes to my address. It seemed that the flipkart didn't take the complaint seriously as the same thing happened next day and I didn't get any call. On the contrary, they said that they don't have contact details as they have nothing to do with e-kart logistics. This shows the lack of accountability on flipkart's part as they were trying to absolve themselves from the safe delivery of the product. again I raised a complaint for not calling me back as requested and i didn't receive a call back for today as well If Flipkart cannot ask the courier services to contact customers in case of non-availability of the customers at the delivery address, then y do they take down all the details of the customer. Can't they just make one call to the customer and that could have solved the problem then and there. Since I was not at home at the time of the delivery of the product the i could hence collected the package from the courier's facility in the city provided that I would have had the number which Flipkart straight denied to give. This is pathetic way of working and a way pathetic service. If one mere call could solve the problems then why to complicate things. Please don't expect the customer to sit at home and wait for the flipkaart person to come and deiver. there are other priorities. It was my last visit to this online shoping website considering their poor delivery facilty, lack of flexibilty and lack of accountability. BYE FLIPKART