[Resolved]  Flipkart — delivery of replacement product is too long |harassment

Address:	560034
Website:	www.flipkart.com

Dear team,

This is to keep you informed that i have purchase an item "huami amazfit bip onyx black smart watch" on 3rd nov 2018 with paying through card & the same was delivered to me on 6th nov 2018. I was very much satisfied with the speed of delivery time. However unfortunately the item is falty & a return request has been raised on 8th nov 2018. The request was approved with in 2hrs but the replacement time i have been promised is on or before 15th nov 2018 which is not justified.

If a new order can come to me by 3 days then how come a replacement is taking so much of time? This is just the harassment of customer. This is not customer centric solutions. This is just an way to avoid replacement so that customer can’t raise any replacement in pain.
I have purchase the same & for replacing faulty product i have to wait for 11-12 days. There are so many delivery options available in flipkart (Like 1 day /2 day delivery) then why replacement is taking so much time.

I need the product in 3 days. Please do need needful.

Order id:- od[protected]
Cont. No:- [protected]