[Resolved]  Flipkart — DELL laptop replacement request

I have ordered a DELL laptop on Flipkart. It was delivered on Aug 08, 2021. I have found a display issue, so I have placed a replacement request on Aug 14. They told me that the technician visit from DELL will happen on Aug 30, 2021. But I didn't receive any communication regarding Aug 30, 2021. When I asked about this to Flipkart Customer Service, they asked me to wait till Sept 02, 2021. I didn't get any communication till Sep 02, 2021. When I raised this issue to Flipkart Customer Service, they asked me to reply to their mail. The next day Sep 03, 2021, I got a call from the Flipkart Backend team, then I explained my issue to them and they cancelled the existing Replacement request and created a new replacement request. Technician Visit from Jeeves has been allotted. Technician visit from Jeeves happened on Sep 04, 2021. The technician said that they will do services if the difference between today's date and the delivery date is less than 7 days. Technician added according to Jeeves policy, they will not do the service and Please contact Flipkart.
I have raised the replacement request within 7 days of delivery.

On the website, they updated that the Replacement request was rejected as the issue was resolved by troubleshooting. I am so frustrated by seeing that. When I raised this complaint to the Flipkart escalation team they asked me to contact the Brand(DELL). Then why they took the replacement request? The escalation team member is so irresponsible and acted as Flipkart has done no mistakes. He didn't even know how to behave with Customers.

Then, after an hour, I received a call from the Flipkart Backend team, They said that the Technician Visit from DELL was to be allotted, but it was allotted with Jeeves, sorry for that. And he says a technician visit from DELL will be allotted. But again the Technician visit from Jeeves has been allotted. How come Flipkart is doing the same mistake again and again? I am totally done with their service. I have to relocate myself to another district by tomorrow (Sep 06, 2021). But I decided to stay at my place for a couple of days to resolve the issue. What if the Technician from Jeeves says the same thing that they told during the Last technician Visit? I can't wait more just because of their mistake. Flipkart is offering very cheap services to its customers.