[Resolved] Flipkart — denying order cancellation and refund

pkr11235

from Hyderabad, Telangana

Website:

www.flipkart.com

The order id is od[protected]. I am not available at the current address and i want to cancel this order but flipkart is denying cancellation saying some 24hr deadline.in the order status the latest status i see is that the payment is approved. The seller has not yet processed, packed or shipped the item. The customer service executives are just saying the flipkart is just a platform and is not responsible for the orders placed by customers. If that is the case flipkart is not providing me the seller (Hometown) contact details also for me to talk directly with them.

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Nov 29, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Oct 28, 2018

Flipkart Customer Care's response Customer wants the cancellation to be done as he is going abroad.

Order has been cancelled. The timescale of return and refund is shared with the customer. Closing the case.

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Comments

pkr11235

from Hyderabad, Telangana

Flipkart customer care is unable to provide any resolution to this complaint. I don't understand how flipkart can deny responsibility towards customer for order placed on their website.