Flipkart — Didn't receive refund for the Missing item

Item Missing - Farmley Popular California Almonds. order id - OD[protected]

The item was missing during the delivery.
Mr.Suraj verma (Delivery Agent) confirmed it was missing and said that he will put up a request for refund process. Nothing was done. I myself raised the request multiple times that the item was missing and everytime it gets rejected. Customer care executive tells me that the team will communiate but no one calls or mails and i get a message that its rejected. This is the 8th time! Such a pathetic service @flipkart