Flipkart — different product received and flipkart rejecting return request

Flipkart — different product received and flipkart rejecting return request

T Tusharksharma from Jaipur, Rajasthan

I placed an order (Od[protected] on flipkart for jacket on 6th oct. Jacket was recived on 10th oct and inr 1499 cash was paid to the delivery boy. The jacket delivered to me does not match with the one shown on website, so i initiated return request. Totally 7 requests were raised but flipkart is rejecting the request without mentioning any specific reason. I need resolution by returning the jacket and refund of inr 1499. +5 photos Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Nov 01, 2019 Updated by Tusharksharma Called Flipkart customer care twice today also.. awaiting resolution of the complaint. The last return call was closed without resolution and I have requested them to reopen that call. Verified Support Nov 01, 2019 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 09 Oct 19 and will be reflecting on your account by 18 Jun 19. Hence, we are closing this case from our end. Nov 02, 2019 Updated by Tusharksharma The refund was done for a failed online transaction during the ordering process and refund was done on 9th. However I am taking about the jacket which was delivered on 10th Oct on C.O.D basis. I want to return the jacket and refund of my money. 8 return requests have been raised in past 20 days. Nov 02, 2019 Updated by Tusharksharma App Screenshots were attached for reference but as usual Flipkart is more concerned about their call closing matrix rather than going in depth and resolve customer issue. Nov 04, 2019 Updated by Tusharksharma I have raised a return request again on 2nd Nov but still no communication received on the same. Even after several calls to customer care.. no update received so far.
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