[Resolved] Flipkart — Doorstep Delivery Denied

vThomson

Sep 7, 2021

Website:

www.flipkart.com

I ordered a Mixer Grinder from Flipkart [Order ID: OD[protected]] on 1 Sep 2021. Ecom Express was there delivery partner. on 4th of Sep i got call from delivery boy, and he told me that item will not be delivered at the doorstep and i have to collect it from their office which is 50km away from my location. i complained this to Flipkart customer care and ecom customer care but nothing happened. the only thing they tell every time is "Be Patient".

I ordered this item because i needed it, not for time pass.

they attempted 3 times, in which i got two sms saying i was not available and address was unlocatable. they had tried there utmost effort to avoid doorstep delivery. i have call recording as a proof. Finally on 7 sep they cancelled my order and courier partner won because of they are taking customer for granted.

I complained more than 10 times but didn't got any solution. this is not the first incident i'm facing every time i order from flipkart they call me to collect item either from there office or 10km away from my location because this area is rural. many times company even charge for delivery.

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Oct 9, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2021

Flipkart Customer Care's response Hi,
Order ID :OD[protected]
We are sorry to let you know that your order for the product 'Butterfly Rapid Plus 750 W Mixer Grinder (5 Jars, Ink Blue)' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 06 Sep 21 and it should be reflecting in your account by now. Your kind understanding is appreciated.