[Resolved]  Flipkart — Duplicate and wrong Product

Address:	Ludhiana, Punjab, 141003
Website:	www.flipkart.com

I have received my order that is Kookabura Players English Willow Cricket Bat (Short Handle,[protected] g) and the order ID OD[protected]. Basically before place order i had asked to customer representative about this bat that is this original product or not and she replied me that "do not worry sir this one is genuine product and Flipkart dealing with genuine product" on behalf of this statement i had ordered this product. Unfortunately yesterday when i have received this product that make me sad because this product was totally duplicate and fake nothing was matched with original product. Even product detail and MRP sticker has removed from it. There is no any mark or sticker or stamp which of KooKabura by which product looks like genuine. After that when i raised this issue in front of customer care they told me that sorry sir we are not able to replace this product because of non availability of the same. We can only refund you. At end i do not want refund because they bluffed with me. I want only replacement with original product which i had ordered on 4th November 2016. I have all recorded conversation (call) with flipkart from start of this order. I want only and only replacement.