[Resolved]  Flipkart — Duplicate JBL - Need a Replacement ASAP

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Bangalore, Karnataka

Hi Flipkart, I ordered a Micro Wireless JBL Speaker, Order#OD[protected] on 26/2/15 worth Rs# 1660.00. It was delivered on 3/2/15. After 10 days, it wasn't getting connected to the phone through the wire. I went to JBL Showroom and they confirmed it's a duplicate piece as it doesn't have the logo & even the material differs. They showed me the difference between original & duplicate(the one ordered from flip kart). JBL has asked me to launch a complaint against Flipkart in Consumer court to overcome this issue to all customers with compensations, however I thought it would be better to contact you for your advice on the same as I am a loyal customer to Flipkart. My expectation from Flipkart is I should get the original speaker of JBL within 2 weeks. Also, JBL is awaiting a response from Flipkart to take it further from their end as well. Please note, I do not want to be involved between JBL & Flipkart. Please find attached the difference in the material & the logo(Chinese codes). Black is the original( with the codes) whereas Red is the duplicate. I expect a response at the earliest.