| Address: | 122001 | | Website: | www.flipkart.com |
Hi All,
My name is Archit Rajwanshi and registered with you guys with number +91-[protected]. On 7th Feb I have placed on order of Hand Bag with the Order Number: OD[protected] and the order delivered to me on 9th Feb 2017. When I opened the package it was totally shocking for me because i received the completely different product from what I ordered. I ordered a branded hand bag, however, I received some different name local used product without any price tag and bar code. The first request for pickup and refund was taken by your executive on 9th Feb 2017 and from that date to till date I have raised 5 request for the pickup and refund and each and every time Ekart Logistic guy denied to pick my product by saying that he has not received the information from Flipkart end that I have received some other product. MY questions are below for which I need Answers.
1) After raising several complaint why no one is taking it seriously as no one is willing ready to answer, just keep going blaming the previous executive by saying wrong return request raised.
2) Does It was my fault that I have decided to keep shopping with you Guys, each and every executive does not ready to listen the customer problem.
3) Each and every day from 9th Feb'17 till date I called you up guys several time and what resolution i get.. ??? NOTHING?
Moreover, Yesterday night when I requested your executive to transfer the call to Supervisior, he just put the call on IVR where call just keep going on for more than 15 mins and no one came back to answer me.
Today I speak with one of your Floor Supervisior Mr. Alam, he just blamed me that I abused him although i did not. For the reference call recording is attached.
Please take this as a serious escalaation, as I am attaching the call recording with this email and if I will not get the resolution by E.O. D all these recording will get live through social media and other media communications Was this information helpful? | 
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