Flipkart — dyson vacuum cleaner unsatisfactory performance
E 12 Godrej Baug Off Napean Sea Rd, E 12, Mumbai, Maharashtra, India
Mhmhelly on Oct 23, 2019
I purchased a dyson v7 animal dyson vacuum cleaner and it was installed on 21.10.19.in my home in mumbai
After using it for a day i was not atall happy with the suction power of the machine and called flipkart customer service that i am disappointed and want to return it as there is a return policy within 11 days.
Flipkart response was that the product cannot be returned for unsatisfactory performance. They say no - return policy is there for items that are listed on flipkart website. I checked the list and vacuum cleaners are not in this list. I therefore am upset at flipkart refusal to take back the product.
I wish to lodge this complaint
[Oct 23, 2019] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response, Oct 23, 2019
Hi, Thanks for writing in. We're sorry to hear that you're facing issues with your Dyson V7 Animal Cordless Vacuum Cleaner. Since the product was delivered to you on 13 Oct 19, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your return request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out. Hope this helps.
|1 Comment Updated:||Share0Tweet0|