[Resolved] Flipkart — Ebooks

Sunil Reddy L

from Hyderabad, Telangana

Address:	Rangareddy, Andhra Pradesh, 500035
Website:	www.flipkart.com

[Incident:[protected]] [Incident: IN[protected]] Above mentioned are the complaint numbers and apart from those complaint numbers I have made several calls and sent several mails with detailed description and screen shots. Initial date of complaint registered was 12th Oct till now they haven't resolved the issue and they don't even bother about it. Customer satisfaction in the sense not delivering the products by CEO it is most important to respond to the issue effectively. It is just a simple problem where a child can understand now a days, that I'm unable to download the ebooks and some are not reflecting in my purchase section and for this reason I have explained so many times through mails, calls and even conveyed through screen shots. But the worst case is that at first they will assure that we understand the situation and later they will send a mail that what is the problem you are facing. At the time of purchase the books are very less and at this point of time it costs more. If they refund it won't benefit me in any way because for example one of the book which I have purchased was at 8₹ and now it costs 461 ₹. Each and every book which I have purchased costs more.

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May 10, 2017

Complaint marked as Resolved

Verified Support

Oct 30, 2015

Flipkart Customer Care's response Tried calling customer, but unable to reach. However, mail sent to revert back with the alternate number

Nov 02, 2015

Updated by Sunil Reddy L Today afternoon I got a cal from flipkart and they asked me about my free time and I told them in case if I'm in meeting, that time I won't lift the call apart from that you can cal me anytime and they scheduled cal at 3:00 clock I said ok. But till now no one turned on.

How negligence you are and how irritating your service is.

If you can't resolve the issue just tell me I will lodge a complaint against you in court.

You people don't have any kind of shame. How can you take salary when you can't do your job.

Just leave the organisation so that they can hire expert in that position.

Shame shame shame shame on part of you.

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Comments

Sunil Reddy L

from Hyderabad, Telangana

Yes i do know that you have called but at that point of time I was replacing the sim and the best thing is that you have tried only once and you left it off. You have not tried another time that is how you work towards customers complaint but we have to make several calls to follow up the issue.

Sunil Reddy L

from Hyderabad, Telangana

When i got call from flipkart on Saturday afternoon you assured me that you will resolve the issue on Monday but again you have just postponed it to 3rd. This is what happening from oct 12th.

This is really pathetic and you should feel shame about yourself that "we are not unable to resolve the issue" and you should do a self inspection and recruit some professionals on board who can really solve this issue.

This screen shot is for customers who can get a better clarity on your service part.