Flipkart — Empty parcel delivered and Flipkart not helping

I have raised too many complaints everywhere but Flipkart closing my all complaints by saying they need my id proof although i have shared my id proofs multiple times. Even i uploaded my id aadhar card in national consumer helpline but again they blindly copy pasted same lines that they need my id proof and closed my complaint, now i think i need to visit Flipkart's main office with my id proof then they will see it clearly, their customer service executives are biggest idiots

=I ordered SAMSUNG Galaxy F12 (Sea Green, 64 GB) Order ID - OD[protected] on 15th August but unfortunately i received empty parcel, My registered mobile number is [protected] and Email id is naradverma.[protected]@gmail.com

National consumer helpline new docket number:3906297

I am suffering from the month of August to get help