Flipkart — Error message displayed on trying to place return

I want to place replacement request for my laptop but it is displaying error "oops something went wrong, please try again later".
I received a defective laptop and it didn't even turned on after arrival.return date is ending on 6th October. Order ID-OD[protected]
Attaching screenshot of error message.
I tried earlier to place replacement request earlier by trying in other category but it was rejected twice.
Please reach out on delivery mobile number and email address