[Resolved] Flipkart — escalation

Maher fatima

from Delhi, Delhi

Address:	New Delhi, Delhi, 110025
Website:	Flipkart

I have purchased carrier AC from flipkart and there was an offer that installion charges will only be 500 that is the reason i bought, for installation somebody visited from carrier and suggeated my family to chnge the product bcoz of outdoor unit then I called to flipkart service for exchange and they confirmed no cancelation and exchange option available so again I given the cll to cs and intallation team they gave me different different time on that it will be installed which not yet happened .
I am continousely giving cll to flipkart for installation and marking the mail also but they are not reverting
Now yesterday I recieved the msg from flipkart that your product installation request canceled bcoz of out door unit
I esclate the case to flipkart grieviance for reinitiate the installation request as we have already decided that where its need to b placed but not getting any answer .
Please help as they are making us fool .
They are harrasing me and my family .

Installation Cancelled: Installation for Carrier 1.5 Ton 3 Star BEE Rating 2018 Split AC - White with order ID OD[protected] has been cancelled. Got questions? click here http://fkrt.it/5IUpLnuuuN

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Jul 28, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Jun 27, 2018

Flipkart Customer Care's response Customer raised a complaint stating that the installation and demo is not completed. We have interacted with the customer and he informed that the installation and demo is completed by the local engineer. Hence, closing the complaint form our end.