Flipkart — exchange guy rejected phone and flipkart's awful service

Address:

26/A, 505 Bimbisar Nagar, Mumbai City, Maharashtra, 400065

A phone was rjeected in exchange. Flipkart wants me to give a brand new phone and get 6k in exchange
Pleaded for phone before 3rd august. No response till 4th
Flipkart automatically cancelled order and sent mail
Didn't want it cancelled. Gave me headache. Don't speak properly. Cut the calls. Don't callback.
Have no sympathy for the customer. Despite pleading and begging them for the same.

I ordered k20pro with exchange service.

The order was supposed yo be here by 11am. And thr person made me wait till 1pm and messed up my
Entire day.

When the person came he was being in a carefree and a rude attitude.

He took my phone in hand and instantly rejected it. And said that this phone is old and has a major dent. And kept on rejecting it.

I have been using exchange service for more than 3 phones and never has there been any issue with absolutely any phone i have submitted.

The person took a rough photo and submitted and said everyone rejected it. I asked him to call and he did not call as well and said that i should call. The numbers he gave were out of service as well.

I have been waiting for k20 pro since quite a while. And my phone is absolutely in a mint condition. But this cynic person has rejected my phone for an absolutely # reason and expects me to submit a brand new phone

I am unable to exchange my phone as well

I was supposed to leave city on 3rd but they have insisted me to stay and attend their calls on 3rd of august. Which they made at 8pm, late. And was of absolutely no help or progress. And they have cancelled my order as a sick impractical joke as well.