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Flipkart — Exchange mobile amount not received

I ordered a mobile phone through Flipkart.At the time I ordered a mobile with exchange of old mobile. After, I returned my phone on Aug 1 due to some issue.But till now the exchange amount was received. Each time they committed some date. After they again changed the date to some other dates. Pls help me to get my amount back from Flipkart.
Order ID - OD[protected].
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