[Resolved]  Flipkart — Exchange of the Mobile Asus Zenfone 5 A501CG

Address:

Bangalore, Karnataka

Dear Sir, Please find the below mail and request your help on the same either the Exchange or the Refund. I have Complained of the Mobile Asus Zenfone 5 A501CG Red which I brought for Rs. 8999/- on a EMI bases using my Credit Card, which I booked it on 18th Oct 2014 and the same was delivered to me on 21 Oct 2014, as the Phone has a issues of getting heated and battery is getting dried off within 4 to 5 hrs, so I have called Customer Care and requested them to help me to exchange the Phone to the company Flipkart. And this is what shocking I get to hear from the customer support team, when I got a call from the Flipkart, at 1st it was from Mr. Arun & then 2nd with Mr. Manoj, & then one more Lady were she transfer the call to Mr. Rakesh who is the Manger I suppose. Mr. Rakesh says, the same product is not available right now with them, and he will go for refund of the money, then I told him boss now which is already more than a week now, I don’t have a phone with me, so please exchange the phone and give it to me at earliest, then he said in that case I don’t know when the phone will be exchanged and delivered to you. Then I asked him, you don’t know when it will be delivered then what is the next opposition I asked him, he said we have a different colour of the Asus Zenfone 5, were as Red is not available for which you have to pay more Rs. 1000/- to get it. Then I told him why should I pay more thousand rupees to get the phone, then he said the other opposition left is, you take the refund of your money which again will take more 08 days. Then I told him if the Refund the money is taking more than 08 days, so totally I will be losing 15 days for which I have to make all the charge with the EMI to my Bank, for the mistake of FLIPKART by delivering a defaulted product, why should I, then he says this is the only opposition left you decide, we can’t help you in any way. Please need your help on the same, the FLIPKART is saying they can’t do anything more on this, were I will losing my money by paying the EMI to the bank with defaulted phone. Thanks in advance for your help. Regards, Kumar Chandran +91 [protected]