[Resolved]  Flipkart — Exchange offer on purchase of new laptop

Address:	Flikart India
Website:	Flipkart.com

I had ordered a new Asus 15 inch oled ryzen 5500 laptop using exchange offer. The value of old laptop HP core i3 2nd gen Pavilion g6 was fixed at Rs. 8600. No question about any scratch on the body of laptop was asked in the questionnaire at the time of approval of exchange offer. However, at the time of delivery of the product today on 14.10.21, the delivery agent rejected the exchange offer just on the basis of some minor scratch on the outer body near corners and asked to pay the additional Rs 8600/- for delivery of new laptop. This is simply cheating and extortion by Flipkart and befooling customers in the name of exchange offers. How can you raise a question at the time of delivery, which is not part of your questions/ condition at the time of approving and fixing value of exchanged product?
This conduct of Flipkart is deplorable and brings bad reputation to its brand. You just can't reject exchange offers on flimsy and non relevant grounds. All conditions including CPU, Ram, brand, storage, working of keypad, screen etc which were confirmed i the questionnaire are perfectly OK and match with the claims made at the time of making offer of exchange.
I called the customer care and it was told that it is the discretion of the seller and they cannot do anything about it. I have learnt that many customers are facing these issues. As I dealt with Flipkart, it is their responsibility.
It is requested to take appropriate steps to resolve this issue at the earliest.
Arun kumar Tyagi
[protected].