Flipkart — Exchange old mobile pickup not taken till now

Address:

House no-8-4-367/178 M Sri Ramulu Goud bulding GROUND FLOOR BORABANDA BUS STOP back side galli, Vinayak Rao Nagar Borabanda Borabanda bus stop back si

Hai sir/mam my name is sai kiran
Im purchased 2mobiles POCO-M6 PRO-10048/- and VIVO-T2X- 11249/-
mobiles big billion days because I'm pruchesed old mobile exchange offer is there after delever new mobiles then after one week they can take old mobile then they can transfer exchange mobile amount in my account mobile delevery done 10th-oct-2023 exchange pickup date is 19th October bt not taken old mobiles till date gived 6complents not get any confirmation till now evey time saying after 72hours problem resolve Bt not happening not get call pickup person not give proper customer service wen I'm call Flipkart they say definitely we will resolved problem before 72hours all most 15days cmplt not happening can u help on it

Order ID OD[protected]
Order ID-OD[protected]