[Resolved] Flipkart — extremely poor service and no status update of my order

gbs23

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400089
Website:	Flipkart

I have placed order for fisher price rocker on 27th sep on your app and expected date of delivery was 2nd october. I am yet to receive the order and when i call up customer service they refuse to divulge any details where the order is and also when i asked for supervisor the executive ankita directly refused to give me supervisor on call.
Inspite of repeated asking for supervisor the executive refused and stated that callback will be arranged by 5th october!!! Are you serious???
I called for my delivery status which is already delayed and flipkart simply says they cant help me and i have to wait as there is indefinite delay!!!
Furious at the response i asked for compensation
Again executive flatly refused and says sorry we can't help as per policy!!

I made an order on flipkart after 2 years that making that maybe flipkart has improved it's services but to my horror service standard have worsened terribly!!

The product was meant for my sons birthday and i couldn't gift him on time due to horrendous service by flipkart!!

Order id: od[protected]

Expecting prompt response and solution along with compensation fromcsenior authorities at flipkart.

Regards
Gaurav shah

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Nov 6, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Flipkart Customer Care's response We will revert on it.

Oct 03, 2018

Updated by gbs23 I have received the delivery today however let me tell Flipkart this is the worst customer service i have ever experienced with any retailer. Even my local kirana store goes extra mile and provides Fantastic services.

I get an email from Flipkart stating that I will now get an update by 6th October. Are you guys even aware what's going on???
I have already written yesterday that I am not ok waiting till 5th October and now I get an email to wait till 6th October!!

What's the point now, this was supposed to be my sons birthday gift which was yesterday and now I got it today which doesn't solve the purpose! I am sure you guys don't care much and will provide a standard response.

Verified Support

Oct 05, 2018

Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. We have interacted with the customer and confirmed that the product is delivered on October 3, 2018. Hence, closing the complaint from our end.

Oct 05, 2018

Updated by gbs23 This case is not closed!!! Flipkart are cheats, they called me today and instead of resolution and compensation just said sorry we can't give any compensation and closed case without my confirmation!!!

I will post the arrogant executive call on social media if I don't get compensation by tomorrow from Flipkart.
Looks like no one at Flipkart is responsible and worried about their image.
By tomorrow the call will be all over social media!!

Ensure this case is Open until.i get compensation from Flipkart!!