Flipkart — Facing issues while raising Return request

Address:

Maharashtra

Hi Team,

I have recently bought one bed from Flipkart and it got delivered on 12th August and after that on 13th August installation was completed and while doing the installation I have realised that bed alignment is not proper and the lower ply of the bed is not as per the measurement. So immediately i have tried to raise the return request because the product comes under 10days return policy, but even after many attempts i am not able to raise the return request. Urgently I had contacted to flipkart customer support and them to raise the return request from my side but they also not able to raise the request because of the same technical error which i got, then the executive raise the incident related to that and ask me to wait till 17th Aug and someone from the concerned team will reach me but even after numerous calls from my side now they have given me time and asked me to wait till 19th Aug 12:37 pm . I am not sure why they are doing these things and 22Aug is the last today to raise the return request otherwise i won't be able to raise the request after it. Please help me on this it is a kind of harrasment i am going through for almost 5 days.
Product value-41599 rs