I am writing to you to raise an issue about: Phones and Accessories together with complacent customer service.
The issue that I have experienced is: Purchased 22/01 realme buds air . When received and unpacked they would not synchronise with any Bluetooth electronic item this I immediately informed Flipkart and requested a replacement via the website.. and waited. I received sms messages stating a technician would come to my house. No one came and no one called and no one messaged. This was repeated for four or more consecutive days. After about 6 days someone eventually called. The caller could not hear well and disconnected. I sent an sms to the number and I communicated that he needed to come before 2pm or after 4pm as I needed to take our dog for urgent surgery and that I would be out for 2 hours. He said he would get back. I heard nothing more. The next day I again messaged to ask about his visit and he told me the company had cancelled the tech visit. I immediately called Flipkart and after much effort I managed to speak with a customer service agent. I requested an email address for Flipkart as I was very unhappy with the service. He gave [protected]@flipkart.com and [protected]@flipkart.com. I have emailed but no reply has come back. He assured me he had reopened the case with many apologies and that the technician would contact me . Due to the communication issues I informed him I would be home all week and I could be contacted by what’s app or by text sms. Again nothing and today when I check Flipkart online the matter again has been marked resolved. Replacement rejected . How can you sell a product that is not working and fail to do anything reasonable to replace it? I have also written two emails to [protected]@realme.com . There answer is to have me run around as a person with vulnerabilities in what is still a global pandemic. Why should I put my life at risk for a faulty product on purchase which is the responsibility of flipkart to replace.
It occurred on: 21/01/2021
I want a new and working replacement for the item. It’s not a complicated matter or is it difficult to resolve.
I look forward to your prompt response on this matter.
Serial Number: LERF50174751
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