Flipkart — Fake and used Product.

Dear Sir,
Need your kind intervention in the below matter please….

I have purchased an Apple Airpods via Flipkart on 02nd April 2022, The product was delivered to me on 03rd Apr 2022. According to the warranty card, apple and flipkart policy it was very clearly written on the warranty card that the warranty is for 1 year. Accordingly the warranty should be valid till 02nd April 2023.

When I checked the product serial number I was shocked to find out that the serial numbers mentioned in the Tax Invoice is totally mismatching the serial number printed on the product.

Serial numbers are as below;

1. H0TFP27RLX2Y – mentioned on product.

2. SH0TFP27RLX2Y – mentioned in tax invoice.

When I checked online on Apple website for the authenticity of the product I was surprised to find that the tax invoice serial number is an invalid one.

When I checked the serial number printed on the product, the warranty showed valid upto 03rd Oct 2022 only, i.e 6 months from the date of purchase instead of 1 year as per warranty card. This shows that the product delivered to me is an old used product which is already registered 6 months back.

When I complained Flipkart regarding this they just did’t listened to me saying that e – commerce policy. When I asked them whether supplying fake and used product is a part of their e-commerce policy they told me that ok they will refund me the amount after return pickup of the product.

Sir, since last 2 days since 13th April 2022 the return pickup is generated but neither the agent has come for the pick up nor he is responding to my calls…

Even knowingly they sent me sms yesterday evening that there is missing product but that fact is that no one has came yesterday for the pick up. When I again complained them they told that there is some issue at the seller end and the pickup will happen today i.e 14th April 2022, but sir.. no one has come till now and I am still waiting for the same.

Sir, please help me, I have sent them plenty of reminders since 03rd April 2022 but they are not responding to me.

I am now help less sir, please help me. They have made fraud with me, I am cheated with a fake and used product and now they are not returning.

Please help me sir…

I have attached all the necessary documents like Tax invoice, screen shot of authentication etc for your reference please.

Please instruct Flipkart for the return and also take serious action against them so that they will not fraud with anyone else….

Thanks & Regards,

Subrat Ku Parida

Mob-[protected]