Flipkart — Fake product and duping by flipkart | |||||
Red moser hair clipper — cost — rs.1050 1. Order date — 15/07/2015 2.Invoice date — 16/07/2015 3. The product became several parts due to low quality within three months. 4. The product is under standard warranty of 1 year 5. 10/06/2016 contacted flipkart requesting for service details (Product still under standard warranty) 6. Flipkart directed me to http://www.wahl.com/ for service 7. 21/06/2016 — contacted e-mail:[protected]@wahl-india.In for service request, they promply replied me with service center details 8. 26/06/2016 — reached wahl service center for service request. Wahl supervisor alerted me that the product is fake product and is useless 9. 29/06/2016 — contacted flipkart over phone previous day and sent them the complete details with scans of flipkart invoice, seller invoice explaining them that they delivered a fake product. The executive was initially responsive and suggested immediate refund. 10. After this there is automated response of "we've escalated the issue". No proper response for a long time and i had to call them everyday wasting my time to check the progress in the issue. 11. Finally! 02/07/2016 — flipkart asked for account details 12. 03/07/2016 — provided my account details 13. 05/07/2016 — flipkart asked for account details with account holders name (Really?!? Why don't you ask the same while selling and taking money. Clear motive to side track the issue) 14. 11/07/2016 — provided account details under account holders name 15. 13/07/2016 — updated pick up address 16. 15/07/2016 — flipkart execute denied pick up over branded box (Wonder who keeps branded box after 8 months of purchasing a product) when i have all parts including the broken pieces. 17. 15/07/2016 — flipkart executives called up and tried to play me for over two hours on phone refusing their part in delivering a "fake product" and push the blame on me over unavailability of branded box citing terms and conditions. It's laughable how their famous advertisement of "100% genuine products" doesn't come under these terms and services. This issue has caused me a lot of agony and mental tension. I want to pursue this through proper legal channels. Please suggest how i should approach this matter. It's time somebody teach flipkart that they can't play with hyderabadi's Was this information helpful? | |||||
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