Flipkart — Fake product received and wrong product

I ordered realme dizo watch r amoled for ruppee 3499.
and wrong/fake product delivered I contacted company for several time but don't provide solution regarding refund for product
•date of order 17 /07/2022 time 9:28pm
•order I'd OD[protected]
•Invoice no. FA K5E[protected]
•Invoice Date 18/07/2022 time 11:13 am
Shipping Address and Name
Kriti Sharma,
A20 devdham akshardham colony modi puram meerut,
modipuram,
sds global hospital,
Meerut - 250110, IN-UP
Seller details:
Sold By
SHYAM ENTERPRISE,
225, 2nd Floor, Skyview Shopping Center, Opposite Dreamland Farm, Varachha To Kamrej Road Surat, ,
SURAT - 395006.

Behaviour of Flipkart costumer executive was inappropriate and not gave any solution for product

I want refund for the product.
Please help for same...