[Resolved] Flipkart — false information about return and refund policy

sumit143143

from Ahmedabad, Gujarat

Address:	Pune, Maharashtra, 411041
Website:	Www.flipkart.com

Hello,
My name is sumit ohal, i purchased online item from flipkart, i paid them cash on delivery. When i check the item it was very thin & size was small. So on same day i gave request for return& refund. I got msg from flipkart that my return item will be picked up on 28/09/2017 but it not pick up for them so i called in customer service so he said me that he has taken the return as well as refund request for item so it, 'll pick up on
4/10/2017. I got escalated complaint msg from flipkart on same day but when, i called in flipkart customer care on 4/10/2017. Now they are saying that because technical issues my refund & return request has been cancelled & now they are saying that this item is not in refund policy u, 'll get exchange but not refund.
Order id-od[protected]

This a con, cheat... Shopping site.

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Nov 30, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Flipkart Customer Care's response We will revert on this.

Verified Support

Oct 05, 2017

Flipkart Customer Care's response Interacted with the customer explained sellers replacement policy, convinced for replacement hence replacement approved closing the issue

Oct 11, 2017

Updated by sumit143143 How can flipkart mark my complaint as resolved my order is still at me.. No refund, no exchange, no size replacement nothing. Only I got call from your side and said me that my product, 'll be replace with size increases. But no response from there side.. Such bad experience from flipkart ...

I thing flipkart No need of customers ...

Verified Support

Oct 22, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Oct 29, 2017

Flipkart Customer Care's response While we understand that you'd like to return the X-WELL Women's T-Shirt Maroon, Purple, Black Bra, due to fitting issue. We're sorry to let you know that this product belongs to the 'No Returns' category because of which the seller will not be able to fulfill your request.