Flipkart — False marked as damaged for return product by pickup partner

Order ID: OD[protected]

I have purchased a Fifine mic from flipkart, I was not happy with the result so I raised return/refund for the product which was showing as accepted on the order status.

I got SMS on 27th Oct (same day when I raised return) that product will be picked up by 9-10 days. Which I feel not right. At least day and tentative time slot like 9-12 or 12-6pm it will be picked. That would help me when to expect pickup person to show up.

Now all of sudden same day a person called me around (6.40pm) that he is here to pick up product. now I did not expected him so early that too without any kind of communication (email/sms/notification that pickup is scheduled).

That time I was out so requested him to come next morning so that I make sure I'm available at home to hand over the product. Over the call person agreed and replied that he will come tomorrow morning.

Now same day mid night (2.30am) I got SMS that my return is canceled because of damaged product. Where as in reality pickup person have not even seen the product and I was not at home.

Just because he has to come next to pickup product he false marked return product as damaged and cancelled my return.

From next day I was travelling for 4 days so couldn’t get in touch with Flipkart. Right after I reached home from past 3 days trying to reach support to share the details of the incident but every single time support calls get disconnected after 2-3 mins.

I was promised to get call from the senior team in 4 hours but 2-3 days have passed and did not receive any call so far.

All of the trauma I'm going through because of pickup partner falsely damaged marked of the product and getting zero help from Flipkart. I have been customer of Flipkart from 8-10 years and Plus member from past 3-4 years.

I'm really loosing the trust over the Flipkart to intervene in any issue. Amazon is way better in return policy and customer support. Never faced 0.1% of the hassles with Amazon return.

Hoping some response after this consumer complaints, otherwise have to say goodbye to this 8-10 years of relationship.