Flipkart — Faulty Asus Zenphone 5 shipped by Flipkart

Address:

Mumbai City, Maharashtra

I had purchased Asus Zenphone 5 thru order no.OD[protected] about a month back. Flipkart has delivered a faulty handset to me. The phone gets heated very fast. Even if the phone is used for 5-10 mins the phone gets heated. The battery temp. is always over 43-44 degrees. I had requested Flipkart for a replacement thru return ID 16234947 but flipkart has denied my return request. The phone has starting hanging now. initially when i logged a return request, I got a call from the Flipkart customer care. They asked me to do factory reset of the phone which i did. They also asked to check the battery temperature which is always in excess of 40 degrees. i have taken screenshoot of the battery temp. Inspite of repeated follow up and telecall with flipkart they have not done anything and has just wasted time. Flipkart customer service is equally bad. Everytime they say that the technical team will call in 4 hrs but the call never comes. Thru this forum i want flipkart to address my replacement request or refund my money.