[Resolved]  Flipkart — Faulty bluetooth product

Order id - od[protected].. I got hrx bluetooth headset on june 30 2020, i noticed immediately that mic is not working and kept return request in flipkart app. One customer flipkart agent came in chat and closed the my return request without providing solution. Again i called flipkart customer care and they promised that flipkart backend team will reach 24 to 48 hours but no one reached me. Again i called the flipkart customer care again same story that no backend team reached. Again on july 14 reached customer care, agent again raised the request and promised me that backend team will reach me... Story and issue continues... I am losing confidence in flipkart. This is how customer support team and the logistic team are behaving and acting with customers. I asked them to forward my concern to the higher level but they completely denied to help me on those issue.