[Resolved] Flipkart — faulty handset delivered (moto e4)

Apoorv Wadhwa

from Lucknow, Uttar Pradesh

Address:	303021
Website:	www.flikpart.com

I had ordered moto e4 (Order id od[protected] and received the product on 15 july in jaipur.

I ordered this product for my mother and send the product to my hometown.

After that my mother used it for few days and complained me regarding some voice and network issues. When i reached my hometown then i myself verified the problems in the handset and researched on motorola's website and found out that voice and issues related to the network are a common problem with moto e4 plus and many other users are facing same problems.

However during all these events the return period for item was lapsed.

Then i requested flipkart's customer care center to register my complaint to initiate a complete refund request for the handset along with rs 350 extra which i spended on cover and screen gaurd, as it was a totally defected product.
To which they refused bluntly.

Therefore i want to complain against flipkart for such an irresponsible and unacceptable behavior.

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Sep 20, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Aug 10, 2017

Flipkart Customer Care's response customer complained that product is defective. Apologized and informed that 10 days of replacement policy is over and no return can be processed. Asked to contact brand. customer denied and dropped the call. Hence closing the case.