Flipkart — Faulty mobile phone provided by flipkart

Address:

Jaunpur, Uttar Pradesh, 421503

I have ordered redmi3s prime and i recieved phone the next day.Unboxed it used for certain hours found many software and hardware related issue..contacted flipkart and requested for return inturn they told to download smartcheck application which i downloaded on phone but when mpin provided by customer care application was unable to run.
And in meanwhile just few hours o[censored]se front soft touch key got malfunctioned.however, flipkart people accepted my return request and inform that in 4 business days mobile will be picked up by courier person and then refund will be initiated..from last 15 days flipkart customer care person are assuring pickup will be arranged but till date they have failed to do so.from last 15 days my family havent gone outskirts due mobile pickup promises.
Such branded site have assaulted me mentally and financially.
I have got frustrated and will try go drag them in consumer court.

Name --rohan bagul
Mobile no--[protected].
Order id no--OD[protected].
Order date[protected].