[Resolved]  Flipkart — faulty product and replacement issue

Got defective product (Noble skiodo tv 39inch noble technologies), after requesting for replacement within stipulated time. They are still making trouble in replacement of product. Its been a month now still our replacement is not been made. They have rejected my replacement without any specific reason. They have rejected my replacement for 4 times by saying that problem has been fixed by troubleshooting, besides of technician visit for every replacement, technician had positive feedback that product is defective which requires replacement and same has been forwarded to concern team. And when i called flipkart they were saying that technician has not followed proper steps. This repeated 4 times and every time i call they again reschedule new technician visit besides of telling them technician has already visited. On 20th june i got call from flipkart that order will be processed without technician visit and will be approved within 24 hours and will be delivered by 23rd june. Today i called flipkart again for the issue now they are saying that it will be processed and will be sorted by 28th june. This is really frustrating to call again and again i have placed replacement on 13th may and now its 25th june. Flipkart service is getting worse day by day. I also called noble skido regarding this they are saying to call flipkart as it is their responsibility and flipkart is saying its seller responsibility or technician problem. Whom to blame. We are ultimate consumer we just want our grievance to be sorted out. We are not here to play blame game.
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2018
Flipkart Customer Care's response
We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]
Complaint comments 

Comments

Narendra Nath Biswas, Nalhati Daspara, dist- Birbhum, mobile no-[protected], pin-731243
I ordered mobile in flipcart but not delivered in promised date

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46700
    Pending
    0
    Resolved
    25440
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information