[Resolved] Flipkart — faulty product and replacement issue | |
Got defective product (Noble skiodo tv 39inch noble technologies), after requesting for replacement within stipulated time. They are still making trouble in replacement of product. Its been a month now still our replacement is not been made. They have rejected my replacement without any specific reason. They have rejected my replacement for 4 times by saying that problem has been fixed by troubleshooting, besides of technician visit for every replacement, technician had positive feedback that product is defective which requires replacement and same has been forwarded to concern team. And when i called flipkart they were saying that technician has not followed proper steps. This repeated 4 times and every time i call they again reschedule new technician visit besides of telling them technician has already visited. On 20th june i got call from flipkart that order will be processed without technician visit and will be approved within 24 hours and will be delivered by 23rd june. Today i called flipkart again for the issue now they are saying that it will be processed and will be sorted by 28th june. This is really frustrating to call again and again i have placed replacement on 13th may and now its 25th june. Flipkart service is getting worse day by day. I also called noble skido regarding this they are saying to call flipkart as it is their responsibility and flipkart is saying its seller responsibility or technician problem. Whom to blame. We are ultimate consumer we just want our grievance to be sorted out. We are not here to play blame game. Was this information helpful? | |
Aug 8, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jun 27, 2018 Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]
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