[Resolved] Flipkart — Faulty product delivered - bad service - unresponsive

nabha subramanya

Address:	Thane, Maharashtra, 400607
Website:	www.flipkart.com

I purchased a lenovo vibe in an exchange offer...

1) problem 1 - since me and my wife are working we asked the delivery person to deliver the product by 4pm. flipkart delivery person indicated that he cannot deliver per our convenience and after much deliberation indicated that i can pick up the product from his office.
Problem: absolute lack of customer understanding or care

2) the product ended up to be faulty i. e. not switching on; called flipkart to help.
They indicated that a technician would come in 3 - 5 days. i am travelling to us in 2 days and fliplkart service executive is not ready to understand that and is saying that a technician would check the products in 3 - 5 days. there is no empathy shown by the call center.
I have to take the brunt for the fact that flipkart delivered a faulty product and is not ready to exchanged it on time for my travel. shame that such a reputed organization follows a pathetic service model

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Jan 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Flipkart Customer Care's response : Spoke with customer as he said that the issue has been resolved as the replacement has been delivered.

So closing the case.