[Resolved] Flipkart — Faulty product delivered twice branded watch fossil

Rupal0205

from Mumbai, Maharashtra

May 15, 2021

Address:

Online

Hi,

We ordered a fossil watch from Flipkart to gift someone. Watch was received and gifted and within 1 week the watch stopped working and we requested return and replacement which was received (order ID - OD[protected]
The replacement received also turned faulty and now Flipkart wants us to work with fossil service center. For one it's an embarrassment to gift someone and then find product faulty and that too a branded one twice. Also how do we now chase service center when we bought from Flipkart. We feel faulty products being sold by Flipkart for branded stuff and put the trouble on customer to chase service center. Please assist to get a replacement from Flipkart.

Rupal Rawal

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Aug 13, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 17, 2021

Flipkart Customer Care's response Hi,
Order ID: OD[protected]
Thanks for writing in. We're sorry to hear that you're facing issues with your Fossil CH2927 Briggs Analog Watch - For Men. Since the product was delivered to you on 16 Mar 21, it has crossed the seller's 30 days replacement period. Due to this, the seller will not be able to fulfill your return request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand authorized service center and they'll be able to help you out. Hope this helps.