[Resolved] Flipkart — faulty products

SPPatil

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560037

I have purchased Kingdom Shoes Kingdom Shoes_LB792 Mocassins Casual Shoes Loafers For Men with order ID - OD[protected] from Flipkart

On use of first day itself threads are started opening. On contacting CC got the below response from 2 ppl
1. from APROVA SAXENA
We understand your concern and sorry to hear that the product 'Shoes Kingdom Shoes Kingdom Shoes_LB792 Mocassins Casual Shoes Loafers For Men' of your order 'OD[protected]'.

As discussed that since the product was delivered to you on December 10, 2019 and it and it is a used product.

Due to this, the seller will not able to fulfill your replacement/refund request.

2. From Haresh Manith Kumar

As per our telephonic conversation about the pickup for your order OD[protected] for Shoes Kingdom Shoes Kingdom Shoes_LB792 Mocassins Casual Shoes Loafers For Men but have not been able to complete as brand box is not available seller can not complete.

As you can check in the website Return policy also:

U ppl are looting money i am getting 2 different responses & how r u selling use less products

+3 photos

Was this information helpful?

No (0)

Yes (0)

Feb 5, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

Flipkart Customer Care's response Hi,

We would like to let you know that the pickup for your order OD[protected] for Shoes Kingdom Shoes Kingdom Shoes_LB792 Mocassins Casual Shoes Loafers For Men but have not been able to complete as brand box is not available seller can not complete.

As you can check in the website Return policy also:

If there is any issues with your product, you can raise a refund, replacement or exchange request within 30 days of receiving the product.

Successful pick-up of the product is subject to the following conditions being met:

Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories).

The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes and with non-tampered quality check seals/return tags/ warranty seals (wherever applicable).

Hope this helps.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 11 Dec 19 and this should have been reflecting in your source account by now. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. "