[Resolved]  Flipkart — First delivered a defective product and then a completely different product as a replacement

Address:

Gurgaon, Haryana

I had ordered a leather jacket (order id:OD[protected] on 2nd january 2015 with a within a day delivery guarantee. I received a defective product the next day which they said would replace it. The next day they failed to deliver the replacement. On 5th january, a replacement was delivered in a small polythene bag(properly packed). Being skeptical (the earlier product which was right but defective was delivered in carton), I cut a small hole just big enough to see what is inside and found that it has a T shirt or a sweatshirt(not sure as I did not open it fully). What they have come up with is the option of refund! which will take another 5 days or so. I had called their executives a day before and literally begged them to make sure the replacement they give is not defective as the product was meant as a gift. Though being a flipkart first subscriber I feel humiliated as this was not expected from a brand like flipkart even after mentioning how important the product was for me. I will take this issue to the consumer court if they fail to provide any appropriate solution.