Flipkart — Flight money

I have made a booking with flipkart travel platform.
Money has been deducted immediately, but the booking is in pending state.
I have waited for more than 2 hrs, but still no update on the ticket status.
I even tried calling the customer care, but they said there is no PNR the flight booking is failed
And I haven’t received anything NOT EVEN A SINGLE MAIL about the flight status
the amount for the flight is 38THOUSAND
Paid from Google pay
Which is certainly not small amount
please refund the amount so that I can go ahead and book the tickets from another travel portal.