Flipkart — Flight Ticket Cancellation and Refund

userpradeep

from Bengaluru, Karnataka

Address:

Flipkart Internet Private Limited, Buildings Alyssa, Begonia and Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru 560103, Karnataka, India

I raised cancellation request on 29 Dec 2020 for my flight ticket ( Booking Id - FF[protected]) travel date of 3rd Jan 2021. I received confirmation email from Flipkart on 29 Dec 2020 informing me that the cancellation request has been processed on 29 Dec 2020, to the airline. On 31st Dec 2020, i received an email from Flipkart informing me that cancellation request has failed. As a result of this action from Flipkart, i am unable to get the refund for my cancelled ticket which i should have got as per the cancellation policy for cancelling the flight ticket on 29th Dec 2020.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2021

Flipkart Customer Care's response We will revert on it.

Verified Support

Jan 04, 2021

Flipkart Customer Care's response We will revert on it.

Jan 08, 2021

Updated by userpradeep Flipkart is running away from its responsibilities. They are yet to refund the money based on the cancellation request made on 29th Dec 2020. Flipkart have a poor and inefficient system due to which the cancellation request made can get rejected.
When I raised the cancellation request to Flipkart, I got confirmation email from Flipkart. In this confirmation email, I was informed that the cancellation request was processed to the airline. 2 days later after getting the confirmation email, Flipkart sends an email informing me that the cancellation request has failed. Post this, Flipkart customer executive will ask customer to raise a new request for cancellation. This delay in processing the ticket cancellation results in additional cancellation charge. Flipkart is not accepting to bear the additional charge due to delay in cancellation from their side. Thus customer ends up losing extra money for the ticket cancellation.

I pray and hope no other customer goes through the trouble which i am going through.