[Resolved]  Flipkart — flip kart is selling stolen phone with duplicate imei no ends with 0009

Feb 09, 2020

Updated by HR Ankita I have not received any resolution.

Feb 10, 2020

Updated by HR Ankita From 10 days i am following up with Flip kart, till now i didn't get any resolution.Please help me, whats my fault, flip-kart has sold me stolen phone with duplicate IME no. n now M suffering after paying all the money to filpkart.

Feb 10, 2020

Updated by HR Ankita Now flip kart is giving new excuse that ask crime branch to give proof, whereas crime branch don't want to share any confidential documents so whats my fault is in that, flip kart already have copy of my invoice n screenshot of my phone info in which both the IME no are completely different, then also they are harrasing me again & again, and just making an excuse. Kindly help me .my phone is of no use & i don't have money also to purchase new phone.

Feb 13, 2020

Updated by HR Ankita I am not getting any response from flipkart. I am following up with them From last 15 days, I am calling them, mailing them, But every time they just give new date, no is ready to give actual. M fed up of calling them, begging for the resolution. Kindly help me

Feb 27, 2020

Updated by HR Ankita [protected] Forwarded message[protected]
From: Ankita Choudhary <ankita.[protected]@gmail.com>
Date: Thu, Feb 27, 2020 at 2:19 PM
Subject: Re: 10007212 Consumer Complaint Redressal
To: Jago Garhak Jago <[protected]@jagograhakjago.com>, <[protected]@gmail.com>, <[protected]@gmail.com>
Cc: <[protected]@flipkart.com>, <grievance.[protected]@flipkart.com>

Dear Team,
I have raised many complaints in Jago Grahak Jago against Flipkart in Last 1 month, I am calling & mailing Flipkart From last 1 month, Every team of flipkart, every senior of flipkart has coordinated with me & given different different commitments & resolution, before 10 days one of the executive from Social media team has updated me that return request has been raised, then after 2 days some one called from other team said return has rejected we will not able to help you, then again i got called from grievance team they asked for confirmation from cybercrime & said after the cybercrime confirmation mail there will be no more investigation, & we will give you the solution. Cybercrime has mailed them on[protected], then aon 24th feb i get called & he said we need more 48hours then we will give you resolution now today is 27th, till now i didnt get any call any resolution from their side. You can check the some of the mail trail of last 1 month, how i am suffering because of flipkart.

Cybercrime itself mail & given the confirmattion that this Phone is stolen then also i am not getting any solution from them, From lst One month I am just calling Mailing & begging them for help, But all the team of flipkart is just fooling me from 1 month.

Jago grahak team called my brother Aman Choudhary Yesterday on [protected], you said you will take neccesory action, Please help me. I am requesting you i am tried now, as a customer do i dont deserve any justice, One of your executive tld me when i talked to him that jago grahak team is there to help every geniune customer, then why i am suffering from 1 month, you can check the mail below from cybercrime also, you can speak to officer of cybercrime Mr. Govind Yadav ([protected]) too.

I have given enough proofs of the fraud flipkart has done to me then why i am the one who is suffering from last 1 month.

Please help me to take legal action against Flipkart, because i have given enough time & waited 1 month then also i didnt get any help from flipkart.

Please take legal action against Flipkart.

This are the refrence no of the complaints i have raised in Jago Garahak 10006622, 10006621, 10006742, 10006746, 10006830, 10007209, 10007212, 10006746.Please File Legal Proceeding against flipkart, crime branch will give you any proofs if required for that.

[protected] Forwarded message[protected]
From: HR Ankita <hrankita.[protected]@gmail.com>
Date: Mon, Feb 24, 2020 at 6:06 PM
Subject: Re: Confirmation for the VIVO scam OF IME No. [protected]
To: Customer Support <[protected]@flipkart.com>, <grievance.[protected]@flipkart.com>
Cc: Jago Garhak Jago <[protected]@jagograhakjago.com>, <[protected]@gmail.com>

How long i have to wait now, you guys are fooling me from 25days by giving excuses only, you asked for the mail from crime branch they have mailed you also now what now what  is your new excuse, crime branch has giveen confirmation before 2 days till now i didnt received any call.

[protected][protected]Thanks & Regards, Ankita Choudhary

[protected] Forwarded message[protected]
From: HR Ankita <hrankita.[protected]@gmail.com>
Date: Sat, Feb 22, 2020 at 5:26 PM
Subject: Fwd: Confirmation for the VIVO scam OF IME No. [protected]
To: Customer Support <[protected]@flipkart.com>, <grievance.[protected]@flipkart.com>

This is the confirmation from cybercrime as you asked for, you said once you got the confirmation from them there will be no delay, now I don't want any delay, , I want refund as soon as possible.

[protected] Forwarded message[protected]
From: CYBERCELL2 CRIME INDORE <cybercell2.[protected]@mppolice.gov.in>
Date: Sat, Feb 22, 2020 at 4:09 PM
Subject: Confirmation for the VIVO scam OF IME No. [protected]
To: HR Ankita <hrankita.[protected]@gmail.com>
Cc: Customer Support <[protected]@flipkart.com>, grievance officer <grievance.[protected]@flipkart.com>

This is to inform you that we are investigating IMEI Cloning case in which  IMEI [protected] is cloned in so may vivo mobile phones, Miss Ankita Chaudhary is also using one of the vivo mobile phone which is also cloned with the above IMEI.  

[protected] Forwarded message[protected]
From: HR Ankita <hrankita.[protected]@gmail.com>
Date: Thu, Feb 20, 2020 at 3:15 PM
Subject: Confirmation for the VIVO scam OF IME No. [protected]
To: <cybercell2.[protected]@mppolice.gov.in>, <[protected]@gmail.com>
Cc: Customer Support <[protected]@flipkart.com>, <grievance.[protected]@flipkart.com>

Dear Sir,  As per telephonic conversation with Mr. Govind Yadav Sir, I am shooting this mail for the confirmation. My name is Ankita Choudhary, I am the one of the customer who is suffering from Vivo scam. I have purchased the Vivo V7+ Phone worth RS. 22000 from Flip kart which have IME no [protected], which is totally different from the IME no mentioned in Invoice ([protected]) received from flip kart. Before 20days ago, Officer Mr. Govind yadav called me & informed me that, that the phone I am using is stolen & having duplicate IME no( [protected]), which is used by many other phones also. I personally visited the office with my father also for the confirmation, & i signed the Form & submitted all the documents related to phone you asked. At that time you also asked me to submit the phone for my safety & for further investigation & you also informed me that once the investigation is over, you will bar the services of all the Phones which have IME no. [protected], for the consumer safety. I have complaint for the same thing to flipkart from where i have purchased this phone, I asked for the return of the product & refund for the amount I paid to them as this  phone they sold to me is stolen & will be of no use once the services are blocked. I purchased this Phone from Flip kart through Bajaj EMI, It took 2 years to complete the Bajaj Installments with interest, now after 2 years i got to know about the fraud done by seller of the phone. Sir, I don't have money to purchase new phone & as you informed there will be risk to use this phone till services are not blocked, & once services are blocked, Phone will be of no use. That's why I am requesting Flip kart to take return of the product. From 20 days I am calling flip kart for the same, I have even complained in consumer forum also for the same,  But Flip kart is not ready to believe that the phone they sold that is stolen. I have shared the screenshot of IME no mentioned in phone [protected] also, but they are asking for the proofs. They are asking for the confirmation mail from crime branch as they don't believe my story. That's why I requested Mr. Govind Yadav sir to help me & give the confirmation to flip-kart that that phone they sold is stolen & have duplicate IME No. [protected]. Please help me sir, 22000 rs, is very big deal for me, Flip kart is just making excuses they are not ready to believe that the phone they sold is stolen. They said that once we get the confirmation from crime branch they will refund the amount. Please give the confirmation that this phone is stolen & having duplicate IME no [protected], I am sharing the screenshot of Phone & invoice also, so that you can verify my phone, I have submitted the form with the documents in the crime branch office also You can check that also. Kindly accept my request & just give the confirmation that this phone is stolen. Waiting for your valuable help. 
[protected][protected]Thanks & Regards, Ankita ChoudharyContact Number: [protected]/[protected]

[protected] Forwarded message[protected]
From: HR Ankita <hrankita.[protected]@gmail.com>
Date: Thu, Feb 20, 2020 at 2:32 PM
Subject: Re: Flip kart Is Selling Stolen Phone with Duplicate IME No ends with 0009 [Incident: IN[protected]]
To: Customer Support <[protected]@flipkart.com>

I have already updated that   I m not available on [protected], you can contact anytime after to me on [protected]/[protected]

On Thu, Feb 20, 2020, 2:20 PM Customer Support <[protected]@flipkart.com> wrote:
Hi Ankita,

Order ID: OD[protected]

I am writing from the Escalations team of Flipkart.

We tried to get in touch with you on [protected] but couldn't reach you.

Please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.

We hope to hear from you soon.

Thanks,
Liman L
Flipkart Customer Support






[protected] 
[protected] -

[protected] Forwarded message[protected]
From: Customer Support <[protected]@nct.flipkart.com>
Date: Wed, Feb 19, 2020 at 8:26 PM
Subject: Fwd: Flip kart Is Selling Stolen Phone with Duplicate IME No ends with 0009 [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>

Hi Ankita,

Order ID: OD[protected]

Thank you for your valuable time over the call.

I am writing from the Escalations team of Flipkart. I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.

We will call you by the next 24 hours.

I request you to reply to this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.

We appreciate your support and understanding in this regard.

Have a good day!

Thanks,
Liman L
Flipkart Customer Support
Your Query[protected]:18:04 ) Dear Team,

I have filed this complaint against flipkart, from 20 days, I am
requesting to flipkart to take return of that stolen phone as i have all
the proofs that phone is stolen, as crime branch has updated this, from 20
days i am calling flipkart daily & they are just giving me dates, from last
4 days they are saying that they can take return request and asked for the
address, i have updated that, Now suddenly today they are saying that they
will not able to help me in any ways.

Please tell me what should i do, what is my fault in that, i have paid full
amount to flipkart for the phone, now crime branch said that this phone is
stolen & they will block the services of all the phone using duplicate IME
no [protected] . Now I cant use that phone also as it will be of no
use once services are blocked, & i don't have money to purchase new phone
also as from 2 years i was paying bajaj EMI for this phone.

Whats my mistake in this, I have lost the phone also & m money also as flip
kart has done fraud to me, i have submit all the documents to flipkart also
which clearly proofs that i have different IME no in phone & Invoice, But
then also they are not helping me.

Please help me as a customer do i don't have any rights where i can have
justice on that or i should just shut down my mouth & suffer this loss, I
thought consumer forum protects right of the customer, give justice to the
customer. Please help me, I want to take legal action against flipkart for
this fraud, If you want you can verify about this VIVO scam From Crime
branch Indore situated at Regal branch also, they are the one who has
updated me about this.

*Please help me to take legal action against flip kart, i want refund of my
money & i am ready to return the product. You can check Yourself in the
phone that IME no is completely different from Invoice You can verify in
crime branch indore that IME no [protected] is used by many other
phones or not.*



[protected][protected]

*Thanks & Regards, *
*Ankita Choudhary*
*Contact Number: [protected]*



[protected] Forwarded message[protected]
From: HR Ankita
Date: Fri, Feb 7, 2020 at 2:56 PM
Subject: Flip kart Is Selling Stolen Phone with Duplicate IME No ends with
0009
To:


My order ID is OD[protected]. I have purchased Vivo v7+ phone from
Flip kart which is not original. Flip kart has fooling people by selling
stolen phone. After the purchase I am receiving calls from crime branch and
they are claiming that the phone purchased is stolen and they are asking to
submit the phone for the investigation. When I visited to check Crime
branch Indore to verify that calls was real or just a fraud, then I got to
know that they were really from crime branch & that was true.

According to crime branch Indore there are many phones of vivo purchased by
many customer from different different platforms are stolen. According to
them around thousand phones are having fake one IME no ends with 009 which
was sold to many customers.

As per crime branch there are many sellers who has sold stolen phone with
one ime no. Around 1000 mobiles are detected on the one Ime no (same ime no
which is mentioned in my phone information ends with 009) .As per them they
are submitting all the phones which are purchased by same Ime no for the
investigation so that they can trace all the seller & then they will block
all the phones with same Ime No.

I even have different IME no., IME no. in my phone Information is
different from the IME no. mentioned in the invoice. IME No. mentioned in
invoice is [protected] & in Phone information IME no mentioned is
[protected], both are completely different. Please check the
screenshots i have attached.


Police is submitting all the phones for the investigation. I have purchased
this phone from Flip kart by paying those 22000. Now police has saying to
submit the phone for investigation & they are saying all the phones with
this duplicate IME no. will be blocked after the investigation as it is
having Fake IME No.

I don't understand What wrong I have done I have just purchased the phone
from Flip kart where I lost the phone also as police is taking that n lost
the money also which I paid to Flip kart for the stolen phone.

I have lost my 22000 Rs & Phone too as Flip kart has sold stolen phone to
me with fake IME No.

I have purchased this phone on Bajaj EMI, it took 2 years to clear phone
installments, after clearing the installment police is claiming that phone
is stolen and having fake IME no this phone will be blocked. When I
contacted flip kart for the same they are not ready to take any guarantee
of this fraud, they are not ready to help.

Where is the assurance which was given by flip kart for the security n
authenticity of the product? Flip kart claims that they sold original
products then how came this type of stolen phone they have sold. According
to police there are many other phones which are sold by flip kart.

Now flip kart is saying they don't take any guarantee of this kind of
thing. They are not ready to answer for any of this. I don’t understand
what is my fault in all these I have purchased the phone legally by
trusting online platform flip kart paid all the EMI of Bajaj then also now
I lost the phone also and my money also. Kindly help me to get my money
back from flip kart which I paid for the stolen phone.


[protected][protected]

*Thanks & Regards, *
*Ankita Choudhary*
*Contact Number: [protected]/[protected]*

24x7 Customer Support. Buyer Protection Policy. Flexible Payment Options. Largest Collection[protected][protected]  
[protected] Forwarded message[protected]
From: HR Ankita <hrankita.[protected]@gmail.com>
Date: Thu, Feb 13, 2020 at 1:48 PM
Subject: Followup for the Complaint:10006622& 10006621 against Flipkart.
To: <[protected]@gmail.com>, Jago Garhak Jago <[protected]@jagograhakjago.com>, <[protected]@gmail.com>
Cc: <[protected]@flipkart.com>, <grievance.[protected]@flipkart.com>

Please help me, I have raised thecomplaint to you, against Flip kart.com for Vivo V7+ Phone worth 22000 Rs., theyhave sold Stolen Phone to me with Duplicate IME no. My Complaint No is 10006622& 10006621. Crime branch Indore has verified this thing& they asked to submit my Phone as it is stolen phone which has IME no. : [protected], as according tothem there are many phones which are sold to many customers with same IME No ([protected]).IME no. in Invoice sold by Flip kart is [protected], which is completely differentfrom my Phone IME no. Now Crime Branch is saying once the investigation is done, they will block all the Phone with this duplicate IME no.OnceI got this information from Crime branch Indore, From that they I am calling toFlip kart, I have shared all the documents they have asked, From 15 days I amcalling them, Mailing them, Every time when I talk to them they give me newresolution date, 1st resolution date was 6th, then 8th, then 9th, then 10th then 12th, then 14ththen 15th & Now 18th. Before3 days when they got mail from your side, they called me & asked to sharecertain documents & they will get back to me within 24 hours I have sharedthat, But till now I didn’t receive any mail or call from their side, When I calledYesterday for an update they have given me resolution date 14th, Toda7I again called & they are giving me new resolution date 18th, this is happening to me from last 15days. Iam not getting any proper response from them, I am really fed up, what’s wrong Ihave done, and I have just purchased the phone by trusting the Brand Name of Flipkart, I have financed this Phone From Bajaj, for 2 years I have paidInstallments to Bajaj with Interest. After paying all the installments I got toknow from crime branch Indore that phone I have purchased is stolen & willbe of no use as they will block all the phones which are using Fake IME no [protected]. I have lost 22000 Rs. which I paid to flipkart, Interest amount which I paid to Bajaj for EMI, and Phone also. Please helpme, I don’t have money to purchase new phone, & am tired of calling to flipkart again & again, those people are just fooling me by giving falsecommitment.PleaseHelp me.I have attached all the documents.

________
Thanks & Regards,
Ankita Choudhary
Contact No - [protected]/[protected]

[protected] Forwarded message[protected]
From: HR Ankita <hrankita.[protected]@gmail.com>
Date: Tue, Feb 18, 2020 at 7:06 PM
Subject: Re: OD[protected] [Incident: IN[protected]]
To: Customer Support <[protected]@flipkart.com>

you guys are just fooling me from 20days by giving resolution date, & every time extending it to the next date, i have not received any call from, any of you, you just mail me complete formality your customer support doesnt have authority to transfer the call, i cant contact you guys evertytime i just recieved this mail, you are just completing formality to drop a mail, i have not recieved any call from you from 4 days, what happen about the line"you will; get resolution on/before 18th, i am the one who is calling you nrom morning n you guys just ddroping a mail i get uit no use of wasting a time with you guys, i have to go for the legal proccedure only. tommorow only i will go for the legal notice from consumer court. thanku very much for such a valuable treatment you have been giving to me from last 20 days.

[protected][protected]Thanks & Regards, Ankita Choudhary

[protected] Forwarded message[protected]
From: Customer Support <[protected]@ncb.flipkart.com>
Date: Mon, Feb 17, 2020 at 12:34 PM
Subject: Fwd: OD[protected] [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>


Hi Ankita,

We tried to get in touch with you on [protected] to discuss the issue about your VIVO V7+ (Matte Black, 64 GB) with order ID OD[protected] but couldn't reach you.

We’ll try calling you again within 24 Hours.

Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.

We hope to hear from you soon.

Thanks,
Mohammed Reehan
Team Social Media






[protected][protected]
[protected] Forwarded message[protected]
From: HR Ankita <hrankita.[protected]@gmail.com>
Date: Wed, Feb 12, 2020 at 2:19 PM
Subject: Re: OD[protected] [Incident: IN[protected]]
To: <[protected]@flipkart.com>, <grievance.[protected]@flipkart.com>
Cc: <[protected]@gmail.com>, <[protected]@jagograhakjago.com>

Hello,
I have already shared asked documents, now what????, I am calling you guys from last 15 days, but till now no1 nhas able to give me single resolution. No 1 is ready to answer other that "we are working on it". How much time you take to solve a complaint?? Is 15 days are not enough. No 1 is giving me clasirty that guy called me told that he will get back to me 24hours, again no show, every day you give me new date. I am just fed up of you guys. How pathetic customer support you have. You people dont bother abot any customer just interested in your business on the means of cheating customers like me. What wrong i have done, i have just trusted your brand name, n purchase a phone, but you guys cheated me by selling stolen phone, now no body is there to take responsibility or help me.

[protected][protected]Thanks & Regards, Ankita Choudhary

[protected] Forwarded message[protected]
From: HR Ankita <hrankita.[protected]@gmail.com>
Date: Tue, Feb 11, 2020 at 2:23 PM
Subject: Re: OD[protected] [Incident: IN[protected]]
To: <[protected]@flipkart.com>
Cc: <[protected]@gmail.com>, <[protected]@jagograhakjago.com>

Dear Team,

Kindly Find following attached documents.
1. Vivo Phone Box Front & Back onwhich IME no is [protected]. 2. Product specification Page3. Warranty card copy( customer copy & second copy)(in which IME no is [protected], which is different from phone)
4.Invoice in which IME no is [protected]. Screen shot of Phone Information which shows IME no. [protected] (which is fake & used by other customer also).6. Bajaj Loan Documents.

[protected][protected]Thanks & Regards, Ankita Choudhary

[protected] Forwarded message[protected]
From: Customer Support <[protected]@ncb.flipkart.com>
Date: Tue, Feb 11, 2020 at 2:01 PM
Subject: OD[protected] [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>


Hi,

Greetings from Flipkart!

Order ID: OD[protected]

This mail is further to your complaint.

We are sorry for the trouble caused you.

As per the telephonic conversation, we request you to share the images so that we can escalate to seller and assist you further.

Waiting for your quick response!

Thanks,
Mohsin Khan
Team Social Media
Your Query[protected]:12:47 ) Complaint ID 10006621

To,

The Customer Care Team, Flipkart,

Greetings!

We are from the complaint redressal department, (www.jagograhakjago.com) wishing to seek support from your esteemed organization towards our customer’s Ankita Choudhary grievance as below.


We request your team to please look into the matter at the earliest and satisfy your customer, enhancing your reputation for efficiency and customer care!!


We also suggest that you kindly help us with assigning an executive for this case from your end to enable rapid redressal.


Awaiting a positive and early revert!!


Kind Regards,
TEAM -Complaint Redressal
www.jagograhakjago.com
AN AWARE CONSUMER IS A PROTECTED CONSUMER !
JAGO GRAHAK JAGO !

Consumer-Complainant Details


Complaint Details
Name: Ankita Choudhary
Mobile Number: [protected]
Mail ID: ankita.[protected]@gmail.com
City: Indore
District: Madhya Pradesh
Address: Shiv shakti acadmey, dakachiya, indore 453771
Complaint Against: Flipkart.com
Complaint:  Flipkart has sold me stolen phone with duplicate IME No.




24x7 Customer Support. Buyer Protection Policy. Flexible Payment Options. Largest Collection[protected][protected]
[protected] Forwarded message[protected]
From: Customer Support <[protected]@ncp.flipkart.com>
Date: Mon, Feb 10, 2020 at 2:11 PM
Subject: Update from Flipkart Customer Service for [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>

  DOWNLOAD APP   TRACK
ORDER CANCEL
ORDER FREE & EASY
RETURNS CUSTOMER
SUPPORT Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 14 Feb, 10:00 AM.

Thanks,
Flipkart Customer Support Flipkart.com 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection

[protected] Forwarded message[protected]
From: Customer Support <[protected]@ncp.flipkart.com>
Date: Sun, Feb 9, 2020 at 11:05 AM
Subject: [possible-escalation] Issue related to duplicate IMEI number(Phone stolen and sold) [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>
Hi Ankita,

Thank you for your valuable time over the call.

We're sorry for the trouble you had to go through.

As discussed, We request you to write back to us with the confirmation letter and we will happy to help you .

Hope this helps.

Thanks,
Kajal Sahu
Flipkart Customer Support


24x7 Customer Support. Buyer Protection Policy. Flexible Payment Options. Largest Collection[protected][protected]
[protected] Forwarded message[protected]
From: Customer Support <[protected]@ncp.flipkart.com>
Date: Sat, Feb 8, 2020 at 9:05 PM
Subject: Update from Flipkart Customer Service for [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>
  DOWNLOAD APP   TRACK
ORDER CANCEL
ORDER FREE & EASY
RETURNS CUSTOMER
SUPPORT Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 15 Feb, 3:00 PM.

Thanks,
Flipkart Customer Support Flipkart.com 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection
[protected] Forwarded message[protected]
From: Customer Support <[protected]@flipkart.com>
Date: Sat, Feb 8, 2020 at 1:57 PM
Subject: Your query with Us [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>
Hi Ankita,

Thank you for writing in.

We understand your concern related to your product 'VIVO V7+ (Matte Black, 64 GB)' and we are sorry for the trouble caused to you.

We know how important it is for you to get the issue rectified.

Trust us, this isn't something we would want you to go through but unfortunately things have turned out on this way.

You can be sure that we'll take definite steps to set this right to make sure that you have a delightful shopping experience.

Please be assured that we'll look into this and get back to you with an update by February 12, 2020.

We would like to thank you for your continued trust and support.

Thank you for being with Flipkart.

Thanks,
Kishan K
Flipkart Customer Support
Your Query[protected]:06:01 ) Hello how long I have to wait for the resolution I have already filed the complaint to consumer forum. I will not wait any longer Flipkart Customer Support[protected]:50:01 ) Hi Ankita,

Thank you for taking the time to write to us.

We understand your concern and sorry for the trouble you had to go through.

Please be assured that we have escalated your case with utmost priority with our concern team and they will get back to you with an update by[protected].

Thank you for your patience and understanding.

Thanks,
Subramani R
Flipkart Customer Support
Your Query[protected]:44:49 ) I am not receiving any response for my complaint Complaint No is IN[protected].
You guys are just fooling me like you did by selling stolen phone to me. First you said you will get the resolution on 6th feb then you said on 9th feb now you are saying you will get resolution on 12th feb. I will not wait any longer, I am filing complaint in consumer forum with all the proofs against you. I dont think you really care about the customer, i will inform to each customer in my contact not to trust you guys. you have fooled me, I have paid installments with interest to buy this phone, now police has taken that phone because of your fraud, after that you guys dont care to give refund also. that's it i will not wait any longer.
24x7 Customer Support. Buyer Protection Policy. Flexible Payment Options. Largest Collection[protected][protected]--- Forwarded message[protected]
From: Customer Support <[protected]@ncp.flipkart.com>
Date: Fri, Feb 7, 2020 at 1:50 PM
Subject: Your query with Us [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>
Hi Ankita,

Thank you for taking the time to write to us.

We understand your concern and sorry for the trouble you had to go through.

Please be assured that we have escalated your case with utmost priority with our concern team and they will get back to you with an update by[protected].

Thank you for your patience and understanding.

Thanks,
Subramani R
Flipkart Customer Support
Your Query[protected]:44:49 ) I am not receiving any response for my complaint Complaint No is IN[protected].
You guys are just fooling me like you did by selling stolen phone to me. First you said you will get the resolution on 6th feb then you said on 9th feb now you are saying you will get resolution on 12th feb. I will not wait any longer, I am filing complaint in consumer forum with all the proofs against you. I dont think you really care about the customer, i will inform to each customer in my contact not to trust you guys. you have fooled me, I have paid installments with interest to buy this phone, now police has taken that phone because of your fraud, after that you guys dont care to give refund also. that's it i will not wait any longer.
24x7 Customer Support. Buyer Protection Policy. Flexible Payment Options. Largest Collection[protected][protected]

[protected] Forwarded message[protected]
From: Customer Support <[protected]@flipkart.com>
Date: Fri, Feb 7, 2020 at 9:17 AM
Subject: Your query with Us [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>

Hi Ankita,

Thank you for writing.

We understand your concern and sorry for the trouble caused to you.

We completely understand and this isn't something we would want you to go through.

You can be sure that we'll take definite steps to set this right.

Please be assured that we'll look into this and get back to you with an update by February 12, 2020.

Thank you for your continued trust and support.

Thank you for being with Flipkart.

Thanks,
Ankit A
Flipkart Customer Support
Your Query[protected]:09:04 ) I have not received any response from your side. I have visited crime branch at regal square Indore yesterday. They have submitted the phone .According to crime branch there are many sellers who has sold stolen phone with one ime no. Around 1000mobiles are detected on the one Ime no (same ime no which is mentioned in my phone information ends with 009) .As per them they are submitting all the phones which are purchased by same Ime no. .
I have purchased this from you, I have submitted invoice also but Ime no mentioned in invoice and the phone info is different which make my phone stolen as it have duplicate ime no. I have purchased this phone on Bajaj ime it took 2year for me to clear that loan and after clearing that police has submitted that phone because you guys sold stolen phone to me, I have paid interest also on this phone.now I have lost my money n phone both because of your fraud.i have trusted the Flipkart platform, you give assurance of authenticity of the product you sold, but you guys had sold stolen.

Police is saying that after the investigation all the phones which are using fake Ime no will be blocked .that means I will never get the phone back from police too. I want refund of my money anyhow I will not bear this loss because of your fraud.
Check the screenshot of phone information, IMe no. is different from invoice.
Crime branch is saying they are investigating all the seller n they said that if you want to file complaint against particular seller from whom you have purchased you can do it. give me simple answer you will able to resolve this or not, because i will not rest untill i get any resolution i have lost my phone n money too because of your fraud. i want refund i dont care about any policy, i just know one policy which says flipkart assured for the authencity of product. will file complaint and then will upload it to social media so people can be aware of your fraud. I want resolution asap. i do not wait any longer. you can confirm this fraud by calling Crime branch INDORE.
24x7 Customer Support. Buyer Protection Policy. Flexible Payment Options. Largest Collection[protected][protected]--- Forwarded message[protected]
From: Customer Support <[protected]@flipkart.com>
Date: Fri, Feb 7, 2020 at 9:15 AM
Subject: Update from Flipkart Customer Service for [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>

  DOWNLOAD APP   TRACK
ORDER CANCEL
ORDER FREE & EASY
RETURNS CUSTOMER
SUPPORT Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 12 Feb, 1:00 PM.

Thanks,
Flipkart Customer Support Flipkart.com 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection
[protected] Forwarded message[protected]
From: Flipkart.com <[protected]@nct.flipkart.com>
Date: Thu, Feb 6, 2020 at 9:08 PM
Subject: [Incident: IN[protected]]
To: Ankita Choudhary <hrankita.[protected]@gmail.com>
Incident: IN[protected] Hi, Thanks for writing to us. We have received your query and will get back to you within the next 24 hours. [This is an auto-generated response. Please do not reply to this email.] Regards, Team Flipkart Thank you for shopping with Flipkart! Got Questions? Please get in touch with our 24x7 Customer Care
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.







On Tue, Feb 25, 2020 at 12:42 PM Jago Garhak Jago <[protected]@jagograhakjago.com> wrote:

Complaint ID: 10007212


Dear AMAN cHOUDHARY,


Greetings !

Firstly, let us thank you for sharing your grievance and showing your trust in us ! We are most delighted to help you in resolving your complaint.

We have gone through your case and request you to write to Flipkart on email id(s) grievance.[protected]@flipkart.com, [protected]@flipkart.com marking a copy to us on - [protected]@gmail.com, [protected]@jagograhakjago.com

Please write the following (as available with you) –
1. Personal Details – Name, phone number (registered), address.
2. Details of Complaint – product/service name, serial no, invoice no., complaint number, complaint description.
3. Details of any contact with company executives by phone. Flipkart[protected]
4. Attach trail mails with company and images of any documents you consider relevant.

We shall then take the case forward on your behalf and address the issue till you get your satisfactory redressal !

Thank you once again for giving us an opportunity to serve you !!

Kind Regards,

Complaint Redressal Team
Consumer Conexion
www.jagogarhakjago.com
AN AWARE CONSUMER IS A PROTECTED CONSUMER !
JAGO GRAHAK JAGO !