Flipkart — Flipkart blocked my account and I want to unblock my account

As I always trust flipkart he never broke me trust and hope.but my delivered product was missing and i want to refund my money and Flipkart support not solve my refund request and Again and again my rufund request is being rejected, why would the team contact me where I did not contact and blocked the account.Two two time rufund request was rejected why this happened to me help me flipkart team didn't contact it its not my fault plz help in flipkart team.