Flipkart — Flipkart blocked user account

I am writing this complaint after tiring efforts of 1 year i have been doing to get my account re-activated but the flipkart customer care services are not being helpful at all. One year ago i have placed an order Allen Solly blue heels which was damaged/torned leather condition. I shared the picture of the product and asked for return/replacement. Rather than helping me with the request flipkart has blocked my account and never did anything. Whenever i used to call customer care i got same response everytime that its a backend server issue, we don't know why your request can't be processed. I never got a resolution and today as well after a year if i try to login to my account its still blocked or something i don't know. I was Flipkart Assured member and i do have good supercoins amount which i am not able to use due to poor resolution service of flipkart customer care and Flipkart itself. There is no benefit of being a loyal and long term customer of Flipkart. I feel like i wasted so much of time purchasing/shopping things from flipkart which i could have got it from other platforms as well but due to flipkart priority and assured member features i kept using it but in the end it was all waste of time and money when it came to user experience and customer friendly. Service is poor and unreasonable customer support executives.