Flipkart — Flipkart

Address:	Ghaziabad, Uttar Pradesh, 201016
Website:	Flipkart.com

  Re: [Incident: IN[protected]] People Govind Singh Nov 29 at 3:03 PM ToFlipkart Customer Support [protected]@flipkart.com [protected]@rb.nic.in Message body Failed Call backs; Failed promises and continuously harassing me for last 10 days; is this what I paid for? Did I do any mistake by buying a laptop from you? Why am I being asked same question every day; I have told you already that I need my replacement hand to hand from my Ghaziabad address as I do not have any one in Delhi any more. Why can't you ask your Vintage Dealer who has cheated here to deliver the shipment to a non service zone since all this kios is created by Dreamdealz. Why did Seller sent me the wrong product and I am not the only one who got it; he has done it with several customers almost to all who ordered this Variant. I need a resolution my problem asap???? You all have wasted 10 days already and I am back to square one? AND FOR GOODWIL FOR YOUR BRAND; STOP HARRASING ME BEFORE I PUT THIS ENTIRE CONVERSATION ON SOCIAL MEDIA AND FORUMS. SACHIN - I assume you need some Introspection here? From: Govind Singh To: Flipkart Customer Support ; "[protected]@flipkart.com" ; "[protected]@rb.nic.in" Sent: Thursday, 26 November 2015 7:32 PM Subject: Re: [Incident: IN[protected]] Flipkart- Here's another Feather added to HAT; its not only me complaining about this product or seller. attached is the screenshot of your Review product for this page where another customer has been Cheated by Dreamdealz? I am yet to get a response from Mr. Bansal? From: Govind Singh To: Flipkart Customer Support ; "[protected]@flipkart.com" ; "[protected]@rb.nic.in" Sent: Wednesday, 25 November 2015 9:22 AM Subject: Re: [Incident: IN[protected]] Flipkart- Why did you lie o me yesterday when you said the product is unavailable and you can refund the amount I paid for this If I wish. I managed to add the same product in my Cart today? I do not want REFUND and I strongly recommend you to ship me my Ordered Laptop on Priority! From: Govind Singh To: Flipkart Customer Support ; "[protected]@flipkart.com" ; "[protected]@rb.nic.in" Sent: Tuesday, 24 November 2015 8:13 AM Subject: Re: [Incident: IN[protected]] Flipkart, This is not what I Paid for; I expect a better and a priority resolution to my complaint. Why am I sent a different variant of Laptop; what are you doing about it. I wrote to your CEO as well and I assume he has also taken the customers for granted as until now I haven't received any acknowledgement or response from him. I am attaching the screenshot of the Laptop that I received yesterday against the order I placed online. I hope you would understand my aggravation and pain. I am not appreciating this and Flipkart hasn't done justice until now to get this moving. I wouldn't give up and willing fight for my right if I have to go to consumer court! I need my ordered product to be delivered at my Ghaziabad residence. My Address is Govind Singh; 5014 Tower 1; Block E3; Crossings Replulik; GH7; Ghaziabad 201009/201016 Below is the description of the Variant I ordered. http://www.flipkart.com/hp-240-g3-series-l9s60pa-core-i3-4-gb-ddr3-500-hdd-notebook/p/itme7mgnafzz5...⇄ Specifications of HP 240 G3 Series 240 L9S60PA Core i3 - (4 GB DDR3/500 GB HDD) Notebook (14 inch, Black) Input Web Camera HD Webcamera Power Battery Backup Up to 6.3 hours Warranty Covered in Warranty Accidental & Damage Protection Warranty Summary 1 Year manufacturing warranty Display Resolution 1366 x 768 pixels Screen Size 14 inch Screen Type TFT Colour Display Communication Ethernet Integrated 10/100 Ethernet LAN Bluetooth v4.0 Wireless LAN IEEE 802.11b/g/n Ports/Slots Multi Card Slot 1 Media Card Reader USB Port 2 x USB 2.0 HDMI Port 1 HDMI Storage HDD Capacity 500 GB General Brand HP Model Name 240 Series G3 Series Part Number L9S60PA Model ID 240 Lifestyle Everyday Use Color Black Memory Expandable Memory Upto 8 GB System Memory 4 GB DDR3 Optical Disk Drive Optical Drive DV DRW SuperMulti DL Machine Dimensions Weight 2 kg Color Black Graphics Dedicated Graphics Memory Capacity NA Graphic Processor Intel Hd Graphics 4000 Dedicated Graphics Memory Type NA Platform Operating System Free DOS OS Architecture 64 bit Processor Brand Intel Variant 5005u Processor Core i3 Clock Speed 2.0 GHZ In the Box Sales Package 1 Laptop, 1 Charger, 1 Battery Below is description of the product I received. IMEI/Serial No: ] K1C59PA#ACJ . which has PROCESSOR Brand Intel Chipset Mobile QM77 Express Variant 4005 Processor Core i3 Specifications of HP 240 G3 G3 Series 240 G3 K1C59PA Core i3 - (4 GB DDR3/500 GB HDD/Free DOS) Notebook (13.86 inch, Black) Input Web Camera HD Webcam Power Power Supply 65W Smart AC Adapter Battery Backup Up to 6.3 hours Warranty Warranty Summary 1 year Next Business Day Onsite Warranty Service Type On site Service. Customer needs to call the near by Authorized Service Center service engineer will come to the site to get the product repaired or inspected. Display Resolution 1366 x 768 pixels Screen Size 13.86 inch Screen Type TFT Colour Display Communication Ethernet Realtek Ethernet (10/100/1000) Bluetooth v4.0 Wireless LAN IEEE 802.11b/g/n Ports/Slots Multi Card Slot 1 Media Card Reader HDMI Port 1 HDMI USB Port 2 x USB 2.0 Storage HDD Capacity 500 GB General Brand HP Series G3 Series Model Name 240 G3 Part Number K1C59PA Model ID 240 G3 Color Black Lifestyle Everyday Use Memory Expandable Memory Upgradeable to 8 GB System Memory 4 GB DDR3 Optical Disk Drive Optical Drive DV DRW SuperMulti DL Read/Write Speed 8x Machine Dimensions Weight 2.1 kg Dimension 376 x 247 x 35.8 mm Color Black Graphics Graphic Processor Intel HD Graphics 4400 Audio Speakers Integrated Stereo Speakers Platform Operating System Free DOS OS Architecture 64 bit In the Box Sales Package Laptop, Charger, Battery Processor Brand Intel Chipset Mobile QM77 Express Variant 4005 Clock Speed 1.7GHZ Processor Core i3 http://www.flipkart.com/hp-240-g3-series-k1c59pa-core-i3-4-gb-ddr3-500-hdd-free-dos-notebook/p/itmd...⇄ Anticipating a swift and positive response. Thanks Govind From: Flipkart Customer Support To: "[protected]@yahoo.com" Sent: Tuesday, 24 November 2015 1:05 PM Subject: [Incident: IN[protected]] Hello, Order ID : OD[protected] Product : 'HP 240 G3 Series 240 L9S60PA Core i3 - (4 GB DDR3/500 GB HDD) Notebook' Thank you for taking your time to write to us. I am really sorry for the miscommunication in the previous mail. I certainly understand your concern and offer my sincere apologies for the inconvenience caused. At this point, we may not be able to provide you an update on this but I've notified your concern to our team. We?ll get you back with an update by November? 26, 2015. You have my assurance that we?ll have your issue resolved at the earliest. I request your kind patience in this regard. Regards, Mohammed Naushad Flipkart Customer Support